Refund Policy

Recreation Programs - Refunds will not be considered if requested one week or more after a program has been completed. A processing fee may be applied to approved refunds/credits. Refunds will be prorated if the program has begun. Refunds may be given for injury or illness. (Physicians note required)

Membership Passes - Refunds may be given for injury or illness (physicians note required). Refund will be prorated based on the remaining days/punches remaining on the pass. Unused punches may be transferred to another pass or program. Nassif Aquatic Center (NAC) Season Passes, Corporate Fitness Passes and Corporate Pool Passes are NOT eligible for credits, refunds or transfers.

Facility Rentals - Refunds are given for injury or illness (physicians note required), requested cancellations 30 days or more prior to rental, or inclement weather conditions. A processing fee may be applied to approve refunds/credits.